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    giosg Blog

    Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

    The Pros and Cons of In-house and Outsourced Live Chat Support

    The Pros and Cons of In-house and Outsourced Live Chat Support

    Posted by Christian Lelo de Larrea Gaudiano, on 21 February, 2022

    Live chat is one of the most popular and cost-efficient service channels to date. Still, it requires human resources to provide customers with personal, timely and accurate support. And when implement...

    How to use proactive chat to convert visitors into customers

    How to use proactive chat to convert visitors into customers

    Posted by Christian Lelo de Larrea Gaudiano, on 18 October, 2022

    In this blog we explore two strategies for converting online visitors; proactive and reactive chatting and also give our recommendations based on our experience and results achieved with our customers...

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