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    giosg Blog

    Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

    How to automate customer service to boost productivity

    How to automate customer service to boost productivity

    Posted by Laura Leskinen, on 24 October, 2023

    No matter how much work is put into preparing and gearing up for the seasonal demands of customer service, it still gets overwhelming. The increase in incoming calls and emails causes a snowball effec...

    Step up your live chat game for the holiday season

    Step up your live chat game for the holiday season

    Posted by Laura Leskinen, on 26 January, 2024

    Live chat has become the most desired method of contact for millennials. They are more likely to prefer chat over other generations, because of the limited wait time and convenience. And as the popula...

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