Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.
Do you like to hear personal anecdotes with a side of witty commentary? Or maybe you prefer discussions about the day-to-day challenges and wins of the customer experience world?
44% of consumers say that nothing excuses a poor customer experience. Not even if it’s a brand they like.
Chatbots are dominating the tech landscape – and for good reason. They have proven to be valuable tools for businesses and customers, helping to streamline operations and improve customer experiences....
Nowadays, businesses cannot afford to overlook the customer experience. Customers today demand nothing less than the best possible experiences when interacting with brands online. Businesses that can'...
The digital age has made it essential for businesses to maintain competitiveness and attract and retain customers by having a well-optimized website. Web optimization can be done in many ways.
Customer experience insights tell you about how your people feel when shopping with you. A good experience can be the difference between loyalty and losing a customer to a competitor. Businesses cite ...
Customer service is a vital part of any business's success. With word-of-mouth and recommendations becoming the main drivers of new business, customer experience is now more important than ever. Each ...
Let’s talk about feedback. Most online businesses agree that it’s difficult to improve the customer experience without collecting feedback. But, it’s also a challenge within itself to get feedback fro...
Retail has been undoubtedly one of the most impacted industries due to the COVID pandemic. Most retailers acted swiftly when they were forced to improve their e-commerce capabilities due to lockdowns.