---
title: Blog | giosg | Customer experience
description: Customer experience | Get best practices and expert insight into conversational marketing, inbound lead generation and customer engagement in our blog.
---

[![Giosg](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/giosg-navbar_logo.svg) ](https://www.giosg.com/en)

- [**](https://www.giosg.com/)
- Platform
  
  ##### Featured products
  
    - [Web Personalization](https://www.giosg.com/en/web-personalization)
    - [AI Assistants](https://www.giosg.com/en/ai-agent)
    - [Live Chat](https://www.giosg.com/en/products/live-chat)
    - [Button Chatbot](https://www.giosg.com/en/products/chatbots)
    - [Video Bot](https://www.giosg.com/en/video-bot)
  
  
  ##### Industry solutions
  
    - [Automotive](https://www.giosg.com/en/industries/automotive)
    - [Car dealerships](https://www.giosg.com/en/industries/car-dealerships)
    - [eCommerce](https://www.giosg.com/en/en/industries/retail)
    - [Pharmaceutical](https://www.giosg.com/en/industries/pharmaceutical)
    - [Telecommunications](https://www.giosg.com/en/industries/telecommunications)
  
  
  ##### Use cases
  
    - [Customer service](https://www.giosg.com/en/solutions/customer-service)
    - [Digital sales](https://www.giosg.com/en/solutions/sales)
    - [Lead generation](https://www.giosg.com/en/solutions/lead-generation)
    - [Live Shopping](https://www.giosg.com/en/live-video-shopping)
  
  
  ##### Integrations
  
    - [All integrations](https://www.giosg.com/en/integrations)
- [Customer stories](https://www.giosg.com/customer-success-stories)
- [Pricing](https://www.giosg.com/en/pricing)
- Resources
  
    - [Blogs](https://www.giosg.com/blog)
    - [Guides](https://www.giosg.com/en/guides)
    - [Events](https://www.giosg.com/events)
    - [Customer Stories](https://www.giosg.com/customer-success-stories)
    - [Podcast](https://www.giosg.com/podcast)
- Company
  
    - [Our story](https://www.giosg.com/en/company)
    - [Partners](https://www.giosg.com/en/partner-directory)
    - [Careers](https://careers.giosg.com/)
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Platform

##### Featured products

- [Web Personalization](https://www.giosg.com/en/web-personalization)
- [AI Assistants](https://www.giosg.com/en/ai-agent)
- [Live Chat](https://www.giosg.com/en/products/live-chat)
- [Button Chatbot](https://www.giosg.com/en/products/chatbots)
- [Video Bot](https://www.giosg.com/en/video-bot)

##### Industry solutions

- [Automotive](https://www.giosg.com/en/industries/automotive)
- [Car dealerships](https://www.giosg.com/en/industries/car-dealerships)
- [eCommerce](https://www.giosg.com/en/en/industries/retail)
- [Pharmaceutical](https://www.giosg.com/en/industries/pharmaceutical)
- [Telecommunications](https://www.giosg.com/en/industries/telecommunications)

##### Use cases

- [Customer service](https://www.giosg.com/en/solutions/customer-service)
- [Digital sales](https://www.giosg.com/en/solutions/sales)
- [Lead generation](https://www.giosg.com/en/solutions/lead-generation)
- [Live Shopping](https://www.giosg.com/en/live-video-shopping)

##### Integrations

- [All integrations](https://www.giosg.com/en/integrations)

[Customer stories](https://www.giosg.com/customer-success-stories)

[Pricing](https://www.giosg.com/en/pricing)

Resources

- [Blogs](https://www.giosg.com/blog)
- [Guides](https://www.giosg.com/en/guides)
- [Events](https://www.giosg.com/events)
- [Customer Stories](https://www.giosg.com/customer-success-stories)
- [Podcast](https://www.giosg.com/podcast)

Company

- [Our story](https://www.giosg.com/en/company)
- [Partners](https://www.giosg.com/en/partner-directory)
- [Careers](https://careers.giosg.com/)
- [Newsroom](https://www.giosg.com/en/newsroom)
- [Security](https://www.giosg.com/en/security)

[Request demo](https://www.giosg.com/accelerate-your-sales)

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# giosg Blog

 Read our blog posts for expert tips on how to optimize your e-commerce store and improve customer experience.

[![10 Best Customer Experience Podcasts in 2024](https://www.giosg.com/hubfs/blog%20preview%20image.jpg) ](https://www.giosg.com/blog/customer-experience-podcast)

#### [10 Best Customer Experience Podcasts in 2024](https://www.giosg.com/blog/customer-experience-podcast)

 Posted by [Daniel Paul](https://www.giosg.com/blog/author/daniel-paul), on 25 January, 2024

 Do you like to hear personal anecdotes with a side of witty commentary? Or maybe you prefer discussions about the day-to-day challenges and wins of the customer experience world?

[Continue reading](https://www.giosg.com/blog/customer-experience-podcast)

[![Improving Digital Customer Experience: Best Practices and Examples](https://www.giosg.com/hubfs/blog%20preview%20image%20%2834%29.png) ](https://www.giosg.com/blog/digital-customer-experience)

#### [Improving Digital Customer Experience: Best Practices and Examples](https://www.giosg.com/blog/digital-customer-experience)

 Posted by [Nea Mikkola](https://www.giosg.com/blog/author/nea-mikkola), on 15 April, 2024

 44% of consumers say that nothing excuses a poor customer experience. Not even if it’s a brand they like.

[Continue reading](https://www.giosg.com/blog/digital-customer-experience)

[![4 Enterprise Chatbot Use Cases to Boost Your Efficiency and CX](https://www.giosg.com/hubfs/blog%20preview%20image%20%2825%29.png) ](https://www.giosg.com/blog/enterprise-chatbot)

#### [4 Enterprise Chatbot Use Cases to Boost Your Efficiency and CX](https://www.giosg.com/blog/enterprise-chatbot)

 Posted by [Nea Mikkola](https://www.giosg.com/blog/author/nea-mikkola), on 14 March, 2024

 Chatbots are dominating the tech landscape – and for good reason. They have proven to be valuable tools for businesses and customers, helping to streamline operations and improve customer experiences....

[Continue reading](https://www.giosg.com/blog/enterprise-chatbot)

[![Chatbots vs Forms: Pros and Cons for Improving Customer Experience](https://www.giosg.com/hubfs/Blogs%202023/0823%20Top%205%20Telecom%20Trends/3.jpg) ](https://www.giosg.com/blog/chatbots-vs-forms)

#### [Chatbots vs Forms: Pros and Cons for Improving Customer Experience](https://www.giosg.com/blog/chatbots-vs-forms)

 Posted by [Daniel Paul](https://www.giosg.com/blog/author/daniel-paul), on 16 October, 2023

 Nowadays, businesses cannot afford to overlook the customer experience. Customers today demand nothing less than the best possible experiences when interacting with brands online. Businesses that can'...

[Continue reading](https://www.giosg.com/blog/chatbots-vs-forms)

[![9 Website optimization trends for better customer retention](https://www.giosg.com/hubfs/Untitled%20%281300%20%C3%97%20650px%29%20%2824%29.png) ](https://www.giosg.com/blog/website-optimization-trends-for-customer-retention)

#### [9 Website optimization trends for better customer retention](https://www.giosg.com/blog/website-optimization-trends-for-customer-retention)

 Posted by [Wasim Charoliya](https://www.giosg.com/blog/author/wasim-charoliya), on 19 April, 2024

 The digital age has made it essential for businesses to maintain competitiveness and attract and retain customers by having a well-optimized website. Web optimization can be done in many ways.

[Continue reading](https://www.giosg.com/blog/website-optimization-trends-for-customer-retention)

[![7 Customer experience insights you should track for eCommerce](https://www.giosg.com/hubfs/Untitled%20%281300%20%C3%97%20650px%29%20%2821%29.png) ](https://www.giosg.com/blog/customer-experience-insights-for-ecommerce)

#### [7 Customer experience insights you should track for eCommerce](https://www.giosg.com/blog/customer-experience-insights-for-ecommerce)

 Posted by [Nicholas Woodward](https://www.giosg.com/blog/author/nicholas-woodward), on 16 February, 2024

 Customer experience insights tell you about how your people feel when shopping with you. A good experience can be the difference between loyalty and losing a customer to a competitor. Businesses cite ...

[Continue reading](https://www.giosg.com/blog/customer-experience-insights-for-ecommerce)

[![6 Proven Ways to Improve Customer Service](https://www.giosg.com/hubfs/Untitled%20%281300%20%C3%97%20650px%29%20%289%29.png) ](https://www.giosg.com/blog/how-to-improve-customer-service)

#### [6 Proven Ways to Improve Customer Service](https://www.giosg.com/blog/how-to-improve-customer-service)

 Posted by [Nea Mikkola](https://www.giosg.com/blog/author/nea-mikkola), on 25 August, 2023

 Customer service is a vital part of any business's success. With word-of-mouth and recommendations becoming the main drivers of new business, customer experience is now more important than ever. Each ...

[Continue reading](https://www.giosg.com/blog/how-to-improve-customer-service)

[![The most effective way to collect feedback in e-commerce](https://www.giosg.com/hubfs/1-1.png) ](https://www.giosg.com/blog/collect-feedback-ecommerce)

#### [The most effective way to collect feedback in e-commerce](https://www.giosg.com/blog/collect-feedback-ecommerce)

 Posted by Alina Lehtinen Vela, on 3 January, 2023

 Let’s talk about feedback. Most online businesses agree that it’s difficult to improve the customer experience without collecting feedback. But, it’s also a challenge within itself to get feedback fro...

[Continue reading](https://www.giosg.com/blog/collect-feedback-ecommerce)

[![5 Tips to Prepare Your Business for the Omnichannel Retail Revolution](https://www.giosg.com/hubfs/omnichannel%20revolution.png) ](https://www.giosg.com/blog/omnichannel-retail)

#### [5 Tips to Prepare Your Business for the Omnichannel Retail Revolution](https://www.giosg.com/blog/omnichannel-retail)

 Posted by [Rob Press](https://www.giosg.com/blog/author/rob-press), on 22 August, 2023

 Retail has been undoubtedly one of the most impacted industries due to the COVID pandemic. Most retailers acted swiftly when they were forced to improve their e-commerce capabilities due to lockdowns.

[Continue reading](https://www.giosg.com/blog/omnichannel-retail)

[All posts](https://www.giosg.com/blog/all) [Next**](https://www.giosg.com/blog/topic/customer-experience/page/2)

- ##### Featured Products
- [Live Chat](https://www.giosg.com/en/products/live-chat)
- [AI Assistants](https://www.giosg.com/en/ai-assistants)
- [Chatbots](https://www.giosg.com/en/products/chatbots)
- [Pop-ups](https://www.giosg.com/en/features/pop-up-builder)
- [Interaction Builder](https://www.giosg.com/en/interaction-builder)
- [One-to-one Video](https://www.giosg.com/en/live-video-shopping/one-to-one)
- [Shoppable Video](https://www.giosg.com/en/shoppable-video)
- [Lead Generation Bots](https://www.giosg.com/en/products/lead-generation-bots)
- [Multi-step Forms](https://www.giosg.com/en/products/multi-step-form)

- ##### Integrations
- [All integrations](https://www.giosg.com/integrations)

- ##### Industry solutions
- [Automotive](https://www.giosg.com/en/industries/automotive)
- [Car Dealerships](https://www.giosg.com/en/industries/car-dealerships)
- [E-Commerce](https://www.giosg.com/en/industries/retail)
- [Pharmaceutical](https://www.giosg.com/en/hcp-engagement)
- [Pharmacy](https://www.giosg.com/en/industries/pharmacy)
- [Real Estate](https://www.giosg.com/en/industries/real-estate)
- [Telecommunications](https://www.giosg.com/en/industries/telecommunications)

- ##### Use cases
- [Customer Service](https://www.giosg.com/en/solutions/customer-service)
- [Digital Sales](https://www.giosg.com/en/solutions/sales)
- [Lead Generation](https://www.giosg.com/en/solutions/lead-generation)
- [Live Shopping](https://www.giosg.com/en/live-video-shopping)
- [HCP Engagement](https://www.giosg.com/en/hcp-engagement)

- ##### Resources
- [Blog](https://www.giosg.com/blog)
- [Guides](https://www.giosg.com/en/guides)
- [Events](https://www.giosg.com/events)
- [Customer Stories](https://www.giosg.com/customer-success-stories)

- ##### Support
- [Help Centre](https://support.giosg.com/knowledge)
- [Giosg for Developers](https://docs.giosg.com/)

- ##### Company
- [Our Story](https://www.giosg.com/en/company)
- [Partners](https://www.giosg.com/en/partners)
- [Careers](https://careers.giosg.com/)
- [Newsroom](https://www.giosg.com/en/newsroom)
- [Data Security](https://www.giosg.com/en/security)
- [Contact & Billing](https://www.giosg.com/contact-and-billing)
- [Terms of Service](https://www.giosg.com/terms-of-service)
- [Privacy Policy](https://www.giosg.com/privacy-policy)

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