Cuuma and Giosg Collaborate to Enhance Customer Service Solutions

Cuuma and Giosg have joined forces to improve digital customer experiences by integrating Giosg’s AI-powered customer engagement technology with Cuuma’s omnichannel service platform. This partnership is designed to support businesses with intelligent, real-time customer interactions, helping both companies stay competitive and thrive in a rapidly evolving market.

The collaboration with Cuuma focuses on boosting customer interactions across different industries. By combining their technologies, the partnership aims to make customer service smoother and more efficient. For example, when a customer service rep is busy with a Giosg chat, Cuuma’s phone system can redirect calls, and all customer interactions are stored in one place, making it easier for reps to provide quick, personalized service.

"With this partnership, we can offer even more efficient and personalized customer service. Cuuma's expertise in modern customer service solutions is top-notch in the industry. With this partnership, we can expand our services to existing customers and make our offerings more attractive to potential clients," says Ville Rissanen, CEO and founder at Giosg.

"By combining our solutions, we can provide our clients with deeper data to enhance their customer service. The collaboration with Giosg helps both companies deliver tailored solutions and develop new features based on customer feedback," says Maksim Chatylovitch, Cuuma's Product Owner.

The first joint project was with Scandinavian Outdoor, where Cuuma's phone system and ticketing were integrated with Giosg's chat, connected to Custobar's customer relationship management system. Expectations for collaborations with other clients are high.

"Our initial experience working with Cuuma has been very positive. Their team understands market needs and is dedicated to developing new solutions. The Cuuma team is highly collaborative and creative, with an approach to customer service development that is both strategic and practical. We are confident that this partnership will bring many new opportunities in the future," Rissanen adds.