Giosg is a complete live chat platform that helps you connect with your customers more efficiently than ever. Start meaningful conversations and build long-lasting customer relationships — powered by generative AI.
✔️ Easy-to-use ✔️ AI-powered ✔️ Data secure ✔️ Integrated
NEW⚡
Have OpenAI-powered AI assistant by your sideAI Copilot suggests GPT-3.5 -powered answers to Live Chat agents for unmatched service efficiency and customer satisfaction.
AI Copilot is an ideal way to get started with AI-powered support as your agents have the power to select and modify the answers before sending them to your customers.
✔️ Moderated AI solution
✔️ Automatically generated reply suggestions
✔️ AI instructions for highly accurate replies
✔️ Proficient in multiple languages
Our platform is designed for efficiency as users are able to serve up to 5x more customers with an interface that is designed for multiple simultaneous conversations and filled with amazing features.
✔️ Platform with a multi-chatting UI
✔️ AI Copilot: Generative AI tool for agents
✔️ Flexible chat routing system
✔️ Chat qualification tools
✔️ Visitor information view
✔️ Canned responses, focus mode & more!
Exceed customer expectations when you can turn your chat conversations into video calls with screen sharing in case a written format is not the most efficient way to help your customer.
✔️ HD video calls
✔️ Screen sharing
✔️ Call routing
✔️ Click-to-call
Our live chat follows the highest data security standards. We have customers in banking, health care and other high-security industries and certifications to back up our commitment. With giosg, you can trust that your conversations remain between you and your customers.
✔️ GDPR compliant
✔️ ISO 27001 certified
✔️ Strong authentication integrations
✔️ giosg VAULT for data encryption
✔️ Consent management
✔️ Data stored in the EU
Giosg's Live Chat can be easily connected to your CRM and eCommerce platforms and with your favorite messaging apps.
With our groundbreaking integration tool, no integration is beyond us. If we don't have it, we can build it.
✔️ Salesforce
✔️ Genesys
✔️ HubSpot
✔️ Zendesk
✔️ WhatsApp
✔️ Messenger
and more
Automatically route chats to the right salesperson, team, or outsourcing partner based on visitor information or chat agent availability.
Connect WhatsApp and Messenger with giosg and turn them into effective sales channels with clear reporting and channel management.
30+ different targeting rules make sure you offer your service to the right visitors in a meaningful way on your website.
Our shopping cart integration enables your agents to see inside your visitors' cart so they can upsell, cross-sell, and give support efficiently.
Gain quick and timely insights into your live chat conversations, response times, lead conversions and sales in real-time.
Make sure your chat fits your website and your brand by easily customizing its look and feel from colors to icons and animations.
Yliopiston Apteekki (The University Pharmacy) is the biggest pharmacy in Finland. They are known for providing excellent customer experiences and leading the way with their digital customer service.
We have helped them grow their digital sales channels by 10x during our long partnership which has also seen their chat service becoming their most popular service channel.
