Consumers want instant answers and are impatient. Hence, instant messaging has become part of our everyday lives. It is the closest to face-to-face customer-brand communication you can come in the dig...
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Consumers want instant answers and are impatient. Hence, instant messaging has become part of our everyday lives. It is the closest to face-to-face customer-brand communication you can come in the dig...
Chatbots and live chat are both efficient channels for increasing your website conversions and lead generation.
As we all know, this spring has changed the sales environment radically. Especially online. Chat as a sales channel has been a great beneficiary of this transformation.
Every single interaction and touchpoint a customer has online with your business directly influences their experience with your brand.So, it's not surprising that CX is and remains a top priority in 2...
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