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Summary of chat statistics

You can find a summary of chat statistics per agent for a selected time range under: 

Reporting -> Operator -> Chat statistics Beta

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Then select time range and the rooms you want the report to contain. You can select a time range starting earliest from 1.5.2018, older statistics can be found from "Custom reports" or "Chat statistics". As a default the report shows the data for all rooms in the organization.

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You can access the chat logs for a specific agent by clicking on the agent's name from the list

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