As eCommerce businesses embrace the importance of conversational marketing, they also realize how important it is to have eCommerce chatbots on their website.
eCommerce chatbots can be used for anything to start automated conversations about topics such as product suggestions, one-to-one shopping or customer service.
Ready to get to know 11 of the best chatbot options for your eCommerce store? Keep reading to see our list of the top chatbot software and their key features, pros and cons.
In this article:
What are eCommerce chatbots?
11 Best Chatbots for eCommerce
How they can help your business
Things to consider when choosing your chatbot
FAQs
What are eCommerce chatbots?
Chatbots are software applications that engage users online by answering questions, suggesting products, and providing information.
This type of technology can be beneficial for answering simple queries and providing automated customer support 24/7. The way they work depends on the type of chatbot you're looking for:
- Artificial intelligence or AI chatbots use natural language processing and conversational AI to mimic the human behaviour and speech we all know and love.
- Rules-based chatbots enable predefined answers based on the user's behaviours and questions.
- The "Hybrid" chatbots combine the best of both worlds and offer both AI and rules-based conversations, whichever is better suited for the situation at hand.
If, you're new to the notion of chatbots, check out our blog post on the differences between AI chatbots and rule-based chatbots!
List of 11 Best Chatbots for eCommerce Businesses
When it comes to adding a chatbot to your eCommerce store, there are a ton of options to choose from.
So, let's look at some of the best eCommerce chatbots we have found!
1. Giosg
Giosg is one of the best ecommerce chatbot platforms in the market today, with advanced features and an easy-to-use interface.
What can we say? We certainly think the giosg ecommerce chatbot platform is top-notch.
Even if you aren’t a tech person and still want cool features, giosg’s solutions could be what you are looking for to boost your digital customer experience.
The WOW factor:
You don't even have to know how to code. That's right even your least tech-savvy employee can turn out some superior chatbots.
How is that possible you may ask?
Simple. You can first choose one of our pre-designed chatbot templates and then you can quickly and easily build your chatbot. Additionally, you can customize your chatbot to ensure it fits your brand and objectives.
Whether you're looking use a chatbot for lead generation, online shopping or to increase customer satisfaction – it's all possible with giosg.
How about one more bonus? When you use giosg chatbots, you can also incorporate live shopping features to them so your video bots are more shoppable and engaging.
Key Features
- No-code chatbot building
- Ready-to-use templates
- Numerous customization options
- Option to add media files and promote products with video bots
- A/B testing tool
- Performance reporting is in a visual format
- Integration of live chat
- Pop-ups, forms, and other add-on features
- Integrations that work well with Zapier, SalesForce, and Hubspot, among others.
- Conversation starters driven by AI
Pros
- Quick and easy-to-use chatbot builder
- Free demo option
- Plans and prices that are tailored to your needs are available.
- Premium customer service
Cons
- No A/B Testing option in the basic plan
Usability
Easy to use
Skill Level
Beginner/Intermediate/Expert
Price
The price of giosg is determined by case-specific factors such as the amount of giosg features needed, the number of users, the degree of service, integrations, level of solution customization, and your need for consultative assistance.
Visit our pricing page and connect with us for a customized quote 😊
2. Chatfuel
Chatfuel is a simple chatbot builder that creates Instagram and Facebook Messenger bots. This technology is known for its e-Commerce chatbot cases because of its capacity to respond to client questions about items supplied on social media platforms such as Instagram and Facebook.
The WOW factor:
Simple FAQs bots and Facebook Messenger bots, can be created without any hiccups in minutes.
If simplicity and quick chatbot building for social media is what you are looking for, then this is a fair option.
Take a look at some of its features along with the pros and cons.
Key Features
- No-code interface
- Free FAQ bot templates
- Supports many languages
Pros
- Quick to build
- Free plan for up to 50 users
Cons
- Exclusively built for Facebook Messenger and Instagram
- Few advanced features
- Relies heavily on third-party integrations
Usability
Easy to use
Skill Level
Beginner
Price
- Free plan: for up to 50 members
- Entrepreneur plan: starts at $14,99 per month
- Startup plan: $24,99 per month
- Small Business plan: $59,99 per month
- Growing Business plan: $119,99 per month
- Enterprise plan: Contact the sales team
3. Botsify
Botsify is a multi-channel chatbot solution that allows you to create conversations for Facebook, your own website, and WhatsApp. Botsify's vocal features set it apart from competitors, but it lacks Facebook retargeting and campaign options and is focused on customer support.
The WOW factor:
The bot can effectively transfer customer queries to the right human agents, known as human hand-off. Botsify also offers 100+ integrations with in-chat payments.
Here are more details about its features along with the pros and cons:
Key Features
- Chatbot for multi-channel use
- AI and machine learning features
- Ready-to-use templates
- Visual flow builder and editor
- Supports many languages
- Good integrations
- Basic analytics
Pros
- Setup is simple.
- Designated chatbot manager
- Translations for bots are available
- 14-days free trial
- Demo solutions
Cons
- Pricing is based on subscribers
- Needs coding for the best experience of integrations
- Marketing features are available only for Facebook Messenger
Usability
Easy, although more advanced skills are needed for more intricate bots.
Skill Level
Intermediate/ Expert
Price
- Free trial is available.
- Basic plan: $49 per month
- Professional plan: $149 per month
- Enterprise plan: Contact the sales team
4. Tidio
BotCore is a platform that enables you to build custom chatbots that aid customer support. BotCore is a Microsoft Preferred Conversational AI solution that uses many technologies from Microsoft like machine learning.
The WOW factor:
BotCore has an integrated Knowledge Graph that you can use to create bot conversations with a number of tools and built-in AI methods.
Key Features
- Resources for sales and marketing
- Code-free for basic bots
- Beneficial integrations
- Security features
- Payment integration
- Conversation-starting prompts
- Analysis of Sentiment
Pros
- Omni-channel interactions
- Human handoff technologies
- Multi-language support
Cons
- Microsoft Bot Framework needed
- Pricing not available
Usability
Little more difficult than other options
Skill Level
Intermediate/Expert
Price
Contact their sales team to request a quote.
6. DialogFlow
DialogFlow is a Google product that makes use of the company's speech-to-text, NLP, and machine-learning technology. Dialogflow projects run on Google's Cloud Platform, which can expand to hundreds of millions of users and interface with Google Assistant, Alexa, Facebook Messenger, and other services.
Want to learn more about its features?
Here you go.
Key Features
- Builder for multi-platform chatbots
- Supported in many languages
- Advanced Natural Language Processing (NLP) capabilities
- Machine learning and AI abilities
- Google Assistant, Amazon Alexa, and Cortana integrations are available
Pros
- Google’s advanced technology
- Free trail
- Conversational AI features are comparative
- Use for websites and mobile apps
Cons
- In comparison to other solutions, it is more complicated to utilize.
- Limited use without coding skills
- Limited customer service
Usability
Difficult to use, coding skills required
Skill Level
Expert
Price
Check out their pricing page for more information.
Flow XO is another useful chatbot for businesses. They provide eCommerce with a multi-channel conversational AI chatbot solution that can be used on Facebook Messenger, WhatsApp, SMS, Slack, and your website.
The chatbot also allows both automatic and live chats to receive payments.
Their user interface is simple and intuitive, and they provide the option to construct from scratch as well as several pre-built templates for a range of use cases.
The wow factor:
Makes it a seamless process for your consumers to interact with you across all platforms. They can start with a web bot on your website and can follow up with the interaction via Facebook Messenger on their mobile device.
Take a look at some of its other features, along with the pros and cons.
Key Features
- Bot builder for many platforms
- Live chat
- Many languages are supported
- Ability to take payments via bots
- Bot processes might be simple or sophisticated
- Customizations and training for chatbots
Pros
- Intuitive, easy-to-use UI
- Free plan
- Abundance of features
Cons
- Even with a simple interface, actual bot creation is time-consuming.
- The bot-to-human handoffs needs improving
Usability
Easy to use, but no fast solutions
Skill Level
Beginner/Intermediate
Price
- Free plan available
- Standard plan: $19 per month
- Add-Ons: + $10 per month -> Five bots or active flows, + $25 per month -> 25,000 interactions
Pro Tip: Be sure to calculate the number of interactions you estimate to have per month as the pricing can seem like a great deal, but can quickly get expensive with more interactions.
8. ActiveChat
ActiveChat was created with e-Commerce and customer service in mind. The platform is compatible with Facebook Messenger, Twilio SMS, Shopify and WooCommerce to make things easier for the users.
The Wow Factor:
This platform allows you to develop bots for all of your consumer engagement channels.
Here are some of its key features, pros, and cons.
Key Features
- Bot creator with multiple channels
- Interface that is visually appealing and easy to utilize
- Numerous integrations
- Integrations and features for e-Commerce
- Abilities in Artificial Intelligence and Natural Language Processing
Pros
- Simple to use
- 14-days trial version
- Adequate e-Commerce solutions
Cons
- Pricey for the capabilities it offers
- Missing several sophisticated functions
Usability
Easy to use
Skill Level
Beginner
Price
- Company License: $999 single installation
- Developer Licence: $4999 unlimited installation
9. Pandorabots
This multilingual, conversational AI chatbot builder allows you to create a wide range of bots. On this platform you can build bots for a number of purposes, including marketing bots and voice assistants.
The WOW factor:
Its an open-source platform that allows anyone to create chatbots and download the code.
Beginners, on the other hand, may find it difficult to fully utilize the benefits of this platform. As a result, it is appropriate for experienced users and developers.
Take a look at the features to get better acquainted.
Key Features
- Code and no-code versions
- 10,000 pre-written chitchats
- Several integrations
- Speech to text and text to speech
- RESTful APIs
- Modules that are ready to use
- Resources for education and training
- Open platform
- Context awareness
Pros
- A free plan
- Downloadable code
- Complex features
Cons
- More suitable for developers and CX designers
Usability
Comparatively difficult to use than most platforms on this list
Skill Level
Expert
Price
- Free plan: available
- Developer plan: $19 per month
- Pro plan: $199 per month
- Enterprise plan: Contact sales team
Verloop is a platform that focuses on converting leads into paying customers through individualized conversations. It may be used to create a variety of bots, including sales and marketing bots as well as customer support bots. Bots for Shopify, WordPress, and Magento are also available.
The WOW factor:
It includes a drag-and-drop interface that is code-free, making it extremely simple to use for people of all ability strengths.
Key Features
- Bots for Messenger
- E-commerce chatbots integrations
- Human handoff for support
- Drag and drop builder
- APIs
- Analysis for analytics, sentiment
- Answer visitors FAQs
Pros
- Quick and easy design and deployment
- Advanced features
- Scalable and flexible
Cons
- No Pricing
- Limitations in creating conversational flows and broadcasting
Usability
Easy to use
Skill Level
Intermediate
Price
Contact sales team
11. ManyChat
This chatbot is pretty simple to operate and has capabilities that are well-explained to newcomers. It will show its consumers how to finish the setup and activate it right away.
For AI and speech capabilities, ManyChat also connects with Google's Dialogflow technology.
The WOW factor:
With the Pro version you can easily connect it with your e-Commerce platform, as well as other customer service tools. This Metaverse-oriented chatbot solution supports Facebook Messenger, Instagram DMs, and SMS bots which can assist you in responding to customers needs.
Take a look at the key features to get a better idea.
Key Features
- Drag-and-drop builder
- Add a bot to manage emails and SMS
- Customers can be managed on social media sites (Instagram and Facebook)
- Multi-language bots
- Pre-designed templates
Pros
- Sales and marketing tools
- Facebook Messenger bots come with the fee plan
- Creates bots within minutes
Cons
- Pricing based on number of contacts
- Less flexible when it comes to custom coding
Usability
Easy
Skill Level
Intermediate
Price
- Free plan: available
- Pro plan: $15 per month
- Premium plan: Contact sales team
The benefits of chatbots in ecommerce
When online shoppers are on your website, they would rather have instant access and assistance to their concerns.
Chatbots can help provide a quicker conversation compared to customer inquiries via email or phone.
Along with quick and efficient service, there are several other advantages of using bots:
✅ Easy to provide personalized experiences
✅ Ability to suggest products based on user profiles
✅ Reduces cart abandonment
✅ Drives sales by promoting relevant offers
✅ Saves employees’ time with automated customer service
✅ Engages customers on your ecommerce website
✅ Increases ROI
How to choose the best eCommerce chatbot
When it comes to selecting the right chatbot for your eCommerce shop, you’ll want to consider the problem you want to solve.
If you need a chatbot to answer frequently asked questions quickly or you want chatbots that pop up and proactively start a conversation, then a basic and easy-to-configure platform would be great for you.
Or if you want a chatbot that carries out more complicated discussions by using natural language processing, you'll need to look more towards AI chatbots.
Here are a few basic features to keep in mind when looking for a chatbot:
- Customer targeting features
- A/B testing options
- Pre-made templates
- Integration capabilities
- Analytics and reporting features
Ecommerce chatbots FAQ
How to use chatbots for eCommerce websites?
There are plenty of cool ways you can make use of ecommerce chatbots.
Essentially, they are your virtual assistants that help you with whatever it is that you need. Whether it's greeting new visitors, grabbing their contact details, lending a hand with their shopping, listening to their questions, and asking their opinions.
Why should you add a chatbot to your online store?
There's not really just one reason to take on chatbots for your online store, it's more about the improvements on overall efficiency for you and better experiences for your visitors. Some things you can look forward to are:
- Immediate support
- Better and more relevant data
- Save money
Conclusion
There is no such thing as a one-size-fits-all solution in today's world of technology, so you'll need to think carefully about your business needs.
Your chatbot solution will be determined by your requirements and how well its features meet them.
What are you waiting for? Start building your eCommerce chatbots by booking your demo with us!