As eCommerce businesses embrace the importance of conversational marketing, they also realize how important it is to have eCommerce chatbots on their website.
eCommerce chatbots can be used for anything to start automated conversations about topics such as product suggestions, one-to-one shopping or customer service.
Ready to get to know 11 of the best chatbot options for your eCommerce store? Keep reading to see our list of the top chatbot software and their key features, pros and cons.
In this article:
What are eCommerce chatbots?
11 Best Chatbots for eCommerce
How they can help your business
Things to consider when choosing your chatbot
FAQs
Chatbots are software applications that engage users online by answering questions, suggesting products, and providing information.
This type of technology can be beneficial for answering simple queries and providing automated customer support 24/7. The way they work depends on the type of chatbot you're looking for:
If, you're new to the notion of chatbots, check out our blog post on the differences between AI chatbots and rule-based chatbots!
When it comes to adding a chatbot to your eCommerce store, there are a ton of options to choose from.
So, let's look at some of the best eCommerce chatbots we have found!
Giosg is one of the best ecommerce chatbot platforms in the market today, with advanced features and an easy-to-use interface.
What can we say? We certainly think the giosg ecommerce chatbot platform is top-notch.
Even if you aren’t a tech person and still want cool features, giosg’s solutions could be what you are looking for to boost your digital customer experience.
The WOW factor:
You don't even have to know how to code. That's right even your least tech-savvy employee can turn out some superior chatbots.
How is that possible you may ask?
Simple. You can first choose one of our pre-designed chatbot templates and then you can quickly and easily build your chatbot. Additionally, you can customize your chatbot to ensure it fits your brand and objectives.
Whether you're looking use a chatbot for lead generation, online shopping or to increase customer satisfaction – it's all possible with giosg.
How about one more bonus? When you use giosg chatbots, you can also incorporate live shopping features to them so your video bots are more shoppable and engaging.
Key Features
Pros
Cons
Usability
Easy to use
Skill Level
Beginner/Intermediate/Expert
Price
The price of giosg is determined by case-specific factors such as the amount of giosg features needed, the number of users, the degree of service, integrations, level of solution customization, and your need for consultative assistance.
Visit our pricing page and connect with us for a customized quote 😊
Chatfuel is a simple chatbot builder that creates Instagram and Facebook Messenger bots. This technology is known for its e-Commerce chatbot cases because of its capacity to respond to client questions about items supplied on social media platforms such as Instagram and Facebook.
The WOW factor:
Simple FAQs bots and Facebook Messenger bots, can be created without any hiccups in minutes.
If simplicity and quick chatbot building for social media is what you are looking for, then this is a fair option.
Take a look at some of its features along with the pros and cons.
Key Features
Pros
Cons
Usability
Easy to use
Skill Level
Beginner
Price
Botsify is a multi-channel chatbot solution that allows you to create conversations for Facebook, your own website, and WhatsApp. Botsify's vocal features set it apart from competitors, but it lacks Facebook retargeting and campaign options and is focused on customer support.
The WOW factor:
The bot can effectively transfer customer queries to the right human agents, known as human hand-off. Botsify also offers 100+ integrations with in-chat payments.
Here are more details about its features along with the pros and cons:
Key Features
Pros
Cons
Usability
Easy, although more advanced skills are needed for more intricate bots.
Skill Level
Intermediate/ Expert
Price
4. Tidio
BotCore is a platform that enables you to build custom chatbots that aid customer support. BotCore is a Microsoft Preferred Conversational AI solution that uses many technologies from Microsoft like machine learning.
The WOW factor:
BotCore has an integrated Knowledge Graph that you can use to create bot conversations with a number of tools and built-in AI methods.
Key Features
Pros
Cons
Usability
Little more difficult than other options
Skill Level
Intermediate/Expert
Price
Contact their sales team to request a quote.
DialogFlow is a Google product that makes use of the company's speech-to-text, NLP, and machine-learning technology. Dialogflow projects run on Google's Cloud Platform, which can expand to hundreds of millions of users and interface with Google Assistant, Alexa, Facebook Messenger, and other services.
Want to learn more about its features?
Here you go.
Key Features
Pros
Cons
Usability
Difficult to use, coding skills required
Skill Level
Expert
Price
Check out their pricing page for more information.
Flow XO is another useful chatbot for businesses. They provide eCommerce with a multi-channel conversational AI chatbot solution that can be used on Facebook Messenger, WhatsApp, SMS, Slack, and your website.
The chatbot also allows both automatic and live chats to receive payments.
Their user interface is simple and intuitive, and they provide the option to construct from scratch as well as several pre-built templates for a range of use cases.
The wow factor:
Makes it a seamless process for your consumers to interact with you across all platforms. They can start with a web bot on your website and can follow up with the interaction via Facebook Messenger on their mobile device.
Take a look at some of its other features, along with the pros and cons.
Key Features
Pros
Cons
Usability
Easy to use, but no fast solutions
Skill Level
Beginner/Intermediate
Price
Pro Tip: Be sure to calculate the number of interactions you estimate to have per month as the pricing can seem like a great deal, but can quickly get expensive with more interactions.
ActiveChat was created with e-Commerce and customer service in mind. The platform is compatible with Facebook Messenger, Twilio SMS, Shopify and WooCommerce to make things easier for the users.
The Wow Factor:
This platform allows you to develop bots for all of your consumer engagement channels.
Here are some of its key features, pros, and cons.
Key Features
Pros
Cons
Usability
Easy to use
Skill Level
Beginner
Price
This multilingual, conversational AI chatbot builder allows you to create a wide range of bots. On this platform you can build bots for a number of purposes, including marketing bots and voice assistants.
The WOW factor:
Its an open-source platform that allows anyone to create chatbots and download the code.
Beginners, on the other hand, may find it difficult to fully utilize the benefits of this platform. As a result, it is appropriate for experienced users and developers.
Take a look at the features to get better acquainted.
Key Features
Pros
Cons
Usability
Comparatively difficult to use than most platforms on this list
Skill Level
Expert
Price
Verloop is a platform that focuses on converting leads into paying customers through individualized conversations. It may be used to create a variety of bots, including sales and marketing bots as well as customer support bots. Bots for Shopify, WordPress, and Magento are also available.
The WOW factor:
It includes a drag-and-drop interface that is code-free, making it extremely simple to use for people of all ability strengths.
Key Features
Pros
Cons
Usability
Easy to use
Skill Level
Intermediate
Price
Contact sales team
11. ManyChat
This chatbot is pretty simple to operate and has capabilities that are well-explained to newcomers. It will show its consumers how to finish the setup and activate it right away.
For AI and speech capabilities, ManyChat also connects with Google's Dialogflow technology.
The WOW factor:
With the Pro version you can easily connect it with your e-Commerce platform, as well as other customer service tools. This Metaverse-oriented chatbot solution supports Facebook Messenger, Instagram DMs, and SMS bots which can assist you in responding to customers needs.
Take a look at the key features to get a better idea.
Key Features
Pros
Cons
Usability
Easy
Skill Level
Intermediate
Price
When online shoppers are on your website, they would rather have instant access and assistance to their concerns.
Chatbots can help provide a quicker conversation compared to customer inquiries via email or phone.
Along with quick and efficient service, there are several other advantages of using bots:
✅ Easy to provide personalized experiences
✅ Ability to suggest products based on user profiles
✅ Reduces cart abandonment
✅ Drives sales by promoting relevant offers
✅ Saves employees’ time with automated customer service
✅ Engages customers on your ecommerce website
✅ Increases ROI
When it comes to selecting the right chatbot for your eCommerce shop, you’ll want to consider the problem you want to solve.
If you need a chatbot to answer frequently asked questions quickly or you want chatbots that pop up and proactively start a conversation, then a basic and easy-to-configure platform would be great for you.
Or if you want a chatbot that carries out more complicated discussions by using natural language processing, you'll need to look more towards AI chatbots.
Here are a few basic features to keep in mind when looking for a chatbot:
There are plenty of cool ways you can make use of ecommerce chatbots.
Essentially, they are your virtual assistants that help you with whatever it is that you need. Whether it's greeting new visitors, grabbing their contact details, lending a hand with their shopping, listening to their questions, and asking their opinions.
There's not really just one reason to take on chatbots for your online store, it's more about the improvements on overall efficiency for you and better experiences for your visitors. Some things you can look forward to are:
There is no such thing as a one-size-fits-all solution in today's world of technology, so you'll need to think carefully about your business needs.
Your chatbot solution will be determined by your requirements and how well its features meet them.
What are you waiting for? Start building your eCommerce chatbots by booking your demo with us!