Do you want to know how to choose the right live chat software for boosting your sales, marketing, and customer support?
You’ve come to the right place.
Providing customer support in real-time is the need of the hour since it plays a major role in lead capture.
Customers prefer this mode of communication with brands.
According to research, as much as 63% of customers are more likely to return to websites that provide live chat. And nearly 40% purchased because of it.
However, nearly 1 in 5 live chats are still ignored and not answered, resulting in poor customer experience. So, it's important to choose the right software that meets your and your customers’ needs.
Here is where we come in to help.
So, let’s dive in.
20 Best live chat software for 2024
Live chat software FAQs
Final thoughts
Let’s face it—there are numerous live chat software solutions available on the market.
But which ones are the best?
Here's a quick overview of the top 10 and their key features. To dive in a bit deeper, check out the breakdown of each of them below!
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Giosg provides one of the finest live chat software solutions out there.
We can say that because, one, we know the hard work our developers have put into it, and two, we use it religiously on our own website.
Using giosg live chat, you will start pushing your leads down your sales funnel smoothly.
How, you might ask?
You can answer their questions in real time and ensure that you meet their expectations and improve their experience, as a result.
And the best part about giosg?
It provides over 30 targeting rules to ensure that you’re able to engage with the visitors at the right time.
Easy to use
Beginner/Intermediate/Expert
Custom
Pro Tip: You can leverage the built-in analytics tool to derive insights from your conversations in real time.
Acquire is among the best live chat software solutions for businesses to stay in touch with their audience and serve their customers.
Using it, you can seamlessly communicate with all your customers and visitors in real time and solve their problems.
And what makes it special?
You can target your chats to specific segments for better outcomes.
Easy to use
Beginner/Intermediate
Custom
Pro Tip: You can mask sensitive information that’s collected through the live chat and communicate it in an encrypted format.
Tidio provides one of the most modern and advanced live chat software solutions out there. Using this solution, you can quickly serve your customers and address their concerns within minutes.
Like all other live chat software solutions, Tidio lets you customize your chat box to suit your brand’s colours.
Additionally, it helps you understand who’s browsing through your website and lets you reach out to them to speed up conversions.
And the best part?
You can monitor all the results by leveraging the built-in analytics features and get a detailed insight into the performance of your customer support team and improve their efficiency.
Easy to use
Beginner/Intermediate
Free plan available
Communicator: €25 per month
Pro Tip: You can check the live preview of what the visitor is typing to quickly start solving their issue before they even send the message.
HubSpot is arguably one of the finest CRM solutions and it also offers a live chat software solution.
Using this software, you can quickly connect with your website visitors and get them the information they need.
The best part about this live chat software solution is that it lets you route inquiries to the services team, pass leads to salespeople, and even send out targeted messages.
Easy to use
Beginner/Intermediate/Expert
Free version is available. Buy paid versions to remove HubSpot branding.
*Starter: $45 per month
*Professional: $792 per month
*Enterprise: $3200 per month
*All paid versions include many other tools as well
Pro Tip: You can designate office hours using the software solution to let your site visitors know when you’re available to chat with them.
Zoho is one of the finest CRM solutions out there but did you know that it offers a live chat software solution too?
By leveraging this software solution, you can seamlessly build stronger relationships with your customers and also give a personal touch to the entire relationship.
And how can you achieve this?
With Zoho, you can greet your visitors on arrival and even answer their questions when they approach you.
Additionally, the live chat software solution also works as a platform through which you can generate leads with ease.
And guess what?
Using this software, you can converse with your customers both on your website and even through mobile apps.
You can also send out voice notes to your customers to explain things with relative ease.
Moderately easy to use
Intermediate/Expert
Free version available for up to 3 operators.
Basic: €7 per operator per month
Professional: €12.75 per operator per month
Enterprise: €20 per operator per month
Pro Tip: You can monitor the chats of your operators in this software to understand how well they’re performing and accordingly control the quality of your support.
Olark is a popular live chat provider known for it's customer engagement features and data-driven approach. Their tool uses your customer data to improve your every sales and support interaction.
With their pop-up chat windows, visitors simply can't miss it.
Additionally, they also offer tools for asking for feedback and send targeted emails!
Easy to use
Beginner/Intermediate
Free 2 week trial available
Basic plan starting at $29/month per operator
Enterprise level Olark pro also available, for that contact the team about pricing
Intercom's live chat software is a part of their customer communication platform that offers a full suite of tools designed to create lasting meaningful interactions.
Renowned for its user-friendly interface and diverse functionalities, Intercom specializes in facilitating personalized conversations, lead generation, and customer engagement across touchpoints.
Moderately easy to use
Beginner/Intermediate
Contact team to learn more.
Zendesk offers omnichannel support, allowing everyone from small to bigger businesses to engage with customers across their chosen channels ranging from website chat, social media all the way to email.
All this to help you provide a seamless experience.
Easy to use
Beginner/Intermediate
Free trial
Basic plan: Starting at $19/month
Professional suite €115 per agent/month
With Genesys you get an all-in-one solution. Their live chat solution is a part of their omnichannel customer experience platform and is designed to enable seamless communication with your customers.
They're one of the go-to solutions for when you want to provide personalized interactions and efficient support on your different digital channels.
So this might be the better option for when you want to invest in a centralized system with more advanced features.
Requires ongoing support
Intermediate/Expert
Custom pricing with tiers offering different functionalities and levels of support.
LiveAgent provides a high-quality live chat software solution that you can leverage to connect with your audience in real-time.
This software solution comes with powerful features like automation, chat routing, and more.
With this software, you can also customize your chat window to match your brand’s colours and design. It’s also possible to modify the chat button.
And the best part?
You can integrate it with your website by simply copying and pasting a short HTML. It’s that simple.
Moderately easy to use
Intermediate/Expert
Ticket+Chat: $29 per month
All-Inclusive: $49 per month
Pro Tip: Your agents can see what the customer is typing to quickly search for the solutions and reduce the time needed to resolve the issue. This can improve the customer experience.
Chatra brings to you one of the most powerful live chat software solutions available out there. It helps you seamlessly converse with your audience, answer their questions and solve their problems.
The live chat feature also has a messenger mode that initiates conversations with your visitors even when you’re offline. You can then answer their questions via your email or Chatra’s app at your convenience.
And the best part?
The helpdesk is not just limited to your website. You can also leverage the live chat feature on Facebook Messenger and Instagram.
Easy to use
Beginner/Intermediate
Free version available for a single agent
Essential: $17 per agent per month
Pro: $23 per agent per month
Pro Tip: You can integrate Chatra with Google Analytics to get an in-depth look at your chat analytics and optimize your approach towards it.
Using tawk.to, you can seamlessly converse with your website visitors and monitor them as well. It’s an all-in-one help centre that lets you provide stellar customer service with hardly any effort.
The software is extremely easy to use and you only need to copy and paste a short JavaScript code to your website and the chat widget starts working instantly.
What’s more?
tawk.to also offers detailed analytics that can help you track the progress of your team to improve your customer service. It even provides chat history to review your past conversations.
Fairly easy to use
Beginner/Intermediate
Completely free to use
Costs $19 per month to remove tawk.to branding
Pro Tip: You could partner with tawk.to and let them handle all your customer support chats at a minimal cost.
Drift focuses on boosting sales through better customer experiences.
By really knowing what web visitors are after, their wide range of tools are optimized for quick and efficient processes – great for even the busiest of bees.
Moderately easy to use
Intermediate/Expert
Starting at $2,500/month
Includes many features in addition to live chat
Wouldn’t it be great if you could harness the dual power of live chat and chatbots with your live chat software solution? This is precisely what Birdeye lets you achieve — and more.
It helps you capture the contact information of your customers right from the word go and this enables you to generate leads quickly and on autopilot too.
And that’s not even the best part.
What makes this live chat software solution even better is the fact that you can remain connected with your visitors even after they’ve left your website.
Birdeye routes your messages to their mobile phones so that you can still nurture your leads further towards conversion.
Moderately easy to use
Intermediate/Expert
*Professional: $399 per month
*Premium: Custom pricing
* All plans come with other tools too.
Pro Tip: You can leverage the offline messaging ability to convert your leads even once they’ve left your website.
Nextiva is one of the finest live chat software solutions for businesses that are looking to connect with their audience and customers in real time.
By leveraging it, you can seamlessly have conversations with your audience and customers and solve their problems to improve their experience.
Armed with the power of shortcuts, agents will be able to send answers to the most frequently asked questions within just a few keystrokes. This would ensure that all the messages are sent quickly and without any typos.
And guess what?
Nextiva brings voice, text, and email support all together under a single roof to improve your customer service and experience.
Moderately easy to use
Intermediate/Expert
Contact the team for pricing.
Pro Tip: You can use canned responses to quickly reply to your audience and solve their problems.
If you need a reliable live chat software solution that always delivers, Smartsupp is the one you should choose.
This software solution helps you build trust and customer satisfaction by forging deep relationships with them through real time conversations.
It’s got everything that you’d want from a live chat software solution, really—easy file sharing, automated chatbot, and even emojis.
And guess what?
It supports multi-channel messaging. This means you can respond to live chats, emails, and Facebook messages all from a single spot.
Fairly easy to use
Beginner/Intermediate
Free plan available
Standard: $19,50 per month
Pro: $48 per month
Ultimate: contact sales
Pro Tip: You can share product photos and other files with your audience through live chat to communicate more effectively.
Podium Webchat provides you with a great way of getting in touch with your customers in real time. It’s also a powerful lead generation tool that lets you capture their contact information when they’re on your website.
And the best part?
It helps you do so with ease. All you need to do is get them to have a conversation with you and you’ll have your leads.
What makes this software even better is that it doesn’t restrict you solely to live chat. In fact, even after they leave your website, you can still keep the conversation going with them.
And guess what?
You can even ask customers for their feedback, and reviews, and even launch campaigns through live chat.
Easy to use
Beginner/Intermediate
Free trial of this software is available
Get in touch with their team for the paid plans.
Pro Tip: You can share offers and discounts with your customers through live chat to drive more revenue and sales.
Image via Freshdesk Messaging
Freshdesk Messaging, formerly known as Freshchat, is a great software solution through which you can connect with your customers on the channels that they love.
Which are these channels, you ask?
You can seamlessly chat with your customers on websites, apps, WhatsApp, Facebook Messenger, iMessage, LINE, and so many other platforms. The idea is to reach the customers where they are.
And guess what?
You don’t even need to restrict yourself to use live chat. Instead, you could build and deploy chatbots for customer service.
These chatbots can take care of repetitive tasks and reduce the pressure on your support team. They can escalate the more complex questions to them instead.
Easy to use
Beginner/Intermediate
Free version of this software solution is available (for up to 100 agents).
Growth: €23 per month per agent
Pro: €49 per month per agent
Enterprise: €95 per month per agent
Pro Tip: You can leverage the co-browsing capabilities offered by this software to help your customers solve the most complex issues.
Kayako is an all-in-one help desk software solution that provides you with live chat capabilities and also connects you with your audience on Facebook, email and Twitter.
Using this integrated help desk software, you can quickly address all the issues faced by your audience and customers through a single dashboard.
What makes this live chat software solution even better is that it can be integrated with your website and mobile applications.
In addition, it offers offline functionality where the customers can initiate chats with your brand even when you’re offline.
And the best part?
If your customer drops off from the conversation midway, this software sends them a follow-up email from where they can continue the conversation. This way, you’ll be able to nurture your leads without losing them.
Moderately easy to use
Intermediate/Expert
Pro Tip: To extend the functionality of the live chat software solution, you can leverage its 700+ integrations through Zapier.
JivoChat is a live chat software solution that lets you talk with your customers through live chat, calls, social media, and email. The best part about this software solution is that it works on every modern OS, browser, and mobile device, hence providing excellent reach.
In addition, this software solution is customizable in 20 languages. This is especially helpful for brands that are operating in multiple countries.
What’s more?
You can also leverage proactive chat invitations to greet your visitors and chat with them to drive your lead generation and conversion efforts.
The all-in-one inbox also ensures that your agents can remain on top of all queries
Moderately easy to use
Intermediate/Expert
Basic version: is available for free.
Professional version: $19 per month per agent
Enterprise: $38 per month per agent
Pro Tip: Using JivoChat, your customer support team can also communicate among themselves and collaborate better.
ChatSupport allows you to engage with visitors in real-time by adding chat prompts to specific pages on your website with a message relevant to the page they are on.
Features include a lead capture form to gather essential visitor details when you’re offline and the ability to personalize your chat widget to match your brand. You can see who’s on your website and recognize return visitors to pick up where you left off.
ChatSupport includes a post-chat survey form to optimize support by collecting feedback after each conversation, too.
It also allows you to send outbound campaigns to onboard, re-engage, and support specific customer groups. You can install ChatSupport by adding a piece of code to your website.
Easy
Beginner/Intermediate
Startup: $19 per month
Support: $49 per month
Pro:$59 per month
Live chat is everywhere these days and while some businesses are yet to embrace it, others are finding great success with it.
But how exactly can live chat help you grow your business?
The right live chat software helps businesses reduce their operating costs, improve customer satisfaction and increase their sales.
There are several factors to consider when selecting live chat software for your business. If you want to learn about the important factors to note, see our blog post on how to choose the right live chat software.
The best live chat software solutions out there are:
Giosg offers the best chat support for your website.
Using this live chat software solution together with the live chat best practices, you can seamlessly communicate with your customers in real time. You can integrate it with your website by simply copying and pasting a short code.
What makes it stand out from the others is that it offers both voice and video call support. Additionally, you can upsell and cross-sell your products using its shopping cart integration. This makes its chat support great for ecommerce stores.
The most popular chat software solutions out there are:
Some of the most important features that you should look out for when you’re purchasing a live chat software solution are:
Live chat customer service is a mode through which you can solve your customers’ queries in real-time. Through it, you can talk with your customers through text and ensure the highest level of customer satisfaction.
While your customers have the option to reach out to you through live chat, you could also reach them while they’re browsing on your website or app. This lets you drive your lead generation and conversions too.
Live chat is the preferred mode of customer service for nearly 41% of consumers, which is higher than both telephone and email support. The reason for this is that live chat support allows you to reply to the customers’ questions in real time.
Additionally, live chat software solutions also offer advanced features like screen sharing, voice, and video calling.
These features mean that customers can get superior service from your brand in real-time compared to other modes of service.
Live chat plays an important role in helping you improve your service and boost customer satisfaction. Some of the reasons why you should use it are:
A live chat widget is a window that appears on your website that lets your visitors converse with your customer support team in real-time. This widget also appears on social media websites and you could also integrate it with your mobile app to offer live chat support.
To create your live chat app, you can follow the below steps:
Live chat is an essential part of any marketing strategy, especially if you own an eCommerce store.
It helps you connect with your customers directly and through it, you can solve their problems and even promote your products and services.
This, in turn, can play a major role in boosting your lead generation and conversion rates. The improved customer satisfaction through real-time support also means that you may get many repeat customers.
Did you know you can also digitally collect leads in-person? You just need to choose the right tool for lead retrieval for your events.
If you’re looking for a reliable live chat software solution, you could opt for giosg. It’s got numerous powerful features that let you communicate with your customers through voice and video calls. Additionally, it offers cross-selling and up-selling features too.
So, what are you waiting for? Request a demo of giosg’s live chat software solution and change the way you provide customer support!